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International Journal for Quality in Health Care 14:427-428 (2002)
© 2002 International Society for Quality in Health Care

Book Review

Statistical Process Control for Health Care

Shu-Chiung Chou

Center for Quality of Care Research and Education, Harvard School of Public Health, Boston, MA, USA

The first 10% of the full text of this article appears below.

Statistical Process Control for Health Care

Published in 2002 by Wadsworth Group, Pacific Grove, CA, USA.

ISBN 0-534-37865-X, 343 pp, Price: $77.95.

In health care, there are common concerns about cost, quality, and effectiveness. Hospitals and health care providers are expected to maintain the highest possible levels of quality without contributing unnecessarily to the continuing escalation of health care costs. In this context, appropriate tools are required to help hospitals and service providers monitor and assess aspects of service and to guide them to make better decisions.

The central problem in quality improvement is to determine the nature and sources of variation in . . . [Full Text of this Article]


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